FAQ
Frequently asked questions
What is the return policy?
You have 30 days from the date of delivery to return an item or exchange it for another item of equal value. Once the return is received and inspected, the refund will be issued back to your original payment method.
Are any purchases final sale?
Yes. Certain items such as jewelry and earrings are final sale due to hygienic reasons and cannot be returned or exchanged.
When will I get my order?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days within Canada depending on your location. Once your order ships, you will receive a tracking number to monitor your delivery.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work quickly to replace the item or issue a refund.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. Occasionally we offer free shipping promotions, which will be automatically applied at checkout when available.